FAQs

We understand that plans can change! However, once an order is placed, we’re unable to modify or cancel it at this time. If the item doesn’t work out, you can exchange it for another style or return it for a refund. Please note that customers are responsible for return shipping fees, and a $3 restocking fee will apply per item returned.

Our online store is the perfect one-stop shop for elevating your teen's style with exclusive designs crafted by Poet Teen. Every item in our store is 100% authentic, designed and manufactured by us to ensure originality and exceptional quality.

At Poet Teen, your teen’s comfort, confidence, and safety are our top priorities. That’s why every item we create is designed with care, using high-quality materials that are durable, safe, and teen-friendly. Many of our products are crafted with sustainability in mind, ensuring style and eco-consciousness go hand in hand.

If this happens, we’re here to make it right! Our support team will assist you in returning the item, replacing it, or providing a full refund. Don’t hesitate to contact us—we’re committed to finding a solution that ensures your teen’s happiness and satisfaction with our products.

We sometimes receive returns on out-of-stock items, which can make them available again for a limited time. Keep an eye out for your favorite pieces—you might just get lucky and snag one!

As soon as your payment is processed, you’ll receive a confirmation email in your inbox. This way, you’ll know your order is on its way, and you can share the excitement with your teen!

To check out our latest collections, visit the “New Arrivals” tab on our website, follow us on Instagram, or reach out to us on WhatsApp. Want to be the first to know? Subscribe to our newsletter below and never miss an update!

Once your order is placed, you’ll receive a confirmation email to let you know that our team has started processing it. After your order is fulfilled, we’ll send you a notification with tracking information so you can monitor its journey.
For domestic shipping, your items will typically arrive within 2-5 business days. For international orders, delivery may take up to 2 weeks. Please note that shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout.

Our rigorous quality assurance process is designed to minimize the possibility of damages.
However, in the rare case this happens, our support team is here to help! We’ll assist you in returning the item, replacing it, or providing a full refund.
Don’t hesitate to contact us—we’re committed to finding a solution that ensures your teen’s happiness with our products.

You can reach our customer support team at **info@poetteen.com** or by using the contact form linked below.
Please also review our full return policy for more details.