Emily Heather T-Shirt

At **Poet Teen**, we strive to provide a seamless shipping experience for all our customers.

All orders (excluding pre-order items) are processed within **2 business days** after receiving your order confirmation email. You will receive a notification with tracking information once your order has shipped.
Please allow up to **48 hours** for the tracking details to become available.

We offer **free shipping** on orders over **$150**. For orders below this amount, a standard shipping fee will apply.
Shipping fees are non-refundable in the case of returns.

Domestic orders (via USPS Ground): **2-5 business days**.
International orders (via FedEx): **up to 2 weeks**.

Deliveries to P.O. Boxes are subject to carrier limitations. Any shipments to P.O. Boxes are at the customer’s own risk, and we cannot take responsibility for delays or issues related to such deliveries.

If your order arrives damaged or incomplete, please contact us at **info@poetteen.com** with your order number and a photo of the item(s). We will address these issues on a case-by-case basis and work toward a satisfactory resolution.
Please note, we are not responsible for lost or stolen packages.

We want you to love your purchase, but if something doesn’t work out, our team is here to help!

Items must be returned within **8 days** of delivery to be eligible for a refund or exchange. The delivery day counts as day one. Returns sent after this period will not be accepted.

To qualify for a return, items must meet the following criteria:
- Be in original condition, unworn or unused, with tags attached.
- Include original packaging and the packing slip for order identification.
Items missing original tags or packaging are not eligible for credit or exchange.

A **$3 restocking fee** will be applied per item returned.

The following items are non-returnable:
- Hair accessories
- Custom or personalized items
- Personal care goods (e.g., beauty products)
- Sale items discounted by more than 20%

To initiate a return, please contact us at **info@poetteen.com** or use the contact form on our website. Customers are responsible for the return shipping fees.
Once we receive your return, please allow **5-7 business days** for processing and refunds.

If you have any questions regarding our shipping or return policies, feel free to reach out to us at **info@poetteen.com**.